Job Status

=== One tool to help us in our endeavors is the Job Status tab inside the web interface. Whatever the reason, you have come to the testing portion of your troubleshooting and the customer is unavailable to check the physical end. I have separated this into Konica Minolta and Oki sections. While the differences are small, they are there. ===

Konica Minolta

 * 1) Log in as a Public User
 * 2) On a Konica Minolta this is the only place you can do this because being logged in as an Admin locks up the copier and prevents any function of the copier from taking place
 * 3) Click the green page icon
 * 4) For some families this picture may change, but they are all green icons
 * 5) Hovering over the icons will display the icon name next to the pointer

On this page are 3 different options. The following information is an explanation of what they do.

 * 1)  Current Jobs  - What's happening in the device at the current moment. This page will need to be refreshed regularly
 * 2) On this screen you can change the type of list you see to Print, TX, or Save; what was printed, sent out, or saved to location
 * 3)  Job History  - The history of the last x amount of jobs. If there is an issue with the job, this is where you will find it
 * 4) Just like the previous page you can change the pages here to Print, TX, or Save
 * 5) This page will list the job number, job type, the document name/Address it was sent to, time, number of copies, and the result
 * 6)  Communication List  - List of job number, destination, job time and date, and result
 * 7) The big thing to take note of on this screen is the Detail button at the bottom of the page
 * 8) When you select the job you would like to look into, you then click this button to see the details of that job

In the Communication List page, you are able to take a bit deeper of a look at the jobs. This is called the Details Page.

 * 1)  Detail Page  - This will give you a more in depth look at the job you selected on the Communication List
 * 2) This will have a variety of categories
 * 3) Helps with troubleshooting by listing an error on this page

On an Oki there is no need to log in unless you need to perform an administrator task. Thus the page you arrive at will always be the Public Login.

 * 1) Click the 'Job Status' tab at the top of the page

=== Oki has partially streamlined the process at this page. They have placed the 3 'pages' on the top underneath the Job Status tab. They have placed the different options available in each page a couple lines below this area. They have also given the table shown here an option to sort via various criteria listed across the top of the table. ===
 * 1)  Print Job  - On this page you have the options: Delete, Release, and Recovery Information
 * 2) Delete: Allows you to delete print jobs from the queue. This should only be used if you have found a file that's 'stuck' in the queue. Meaning it's just sitting in the queue, but will not print.
 * 3) Release: If you have placed a job on hold, this is how you would release that job. Once doing this, it should print automatically. If not, you can delete it and reprint it.
 * 4) Recovery Information:
 * 5)  Fax/InternetFax Job  - On this page you only have the option to Delete
 * 6)  Scan Job  - On this page you only have the option to Delete