Trouble Shooting Scan to Email

Connect to Customer's device

 * 1) If you need help connecting, please read our guide on Connecting Remotely

Verify Setup Was Done Correctly

 * 1) See Scan to Email
 * 2) Follow the directions show here for connecting to the device
 * 3) Ensure these settings are correct, if not correct where needed and test
 * 4) If these are correct, continue to step 3 leaving the window open
 * 5) See Scan-to-Email Button
 * 6) Follow the directions show here for connecting to the device
 * 7) Ensure these settings are correct, if not correct where needed and test
 * 8) If these are correct, leave the window open and continue

Verify Network Settings

 * 1) Open a command prompt on the customers device
 * 2) Click the Start Menu icon in the bottom left side of the screen
 * 3) In the search field type 'cmd' and press enter
 * 4) On older OS you may have to select the 'Run' option first
 * 5) In Windows OS 8 & 8.1 where they do not have the classic shell start menu, just press the windows key and type in 'Command'. There won't be a search bar for you to type into until you start typing. Once you finish the word 'Command' it should pull up an entry called Command Prompt. Click it or press the enter key.
 * 6) Inside the Command Prompt Window type 'ipconfig /all'
 * 7) This is will bring up a list of information. Record the following things:
 * 8) IPv4 Address
 * 9) Subnet Mask
 * 10) Default Gateway
 * 11) DNS Server
 * 12) Go to the Network tab in the web interface you opened earlier
 * 13) Click the 'TCP/IP Settings' from the menu on the left
 * 14) Verify that the information you recorded from CMD is the same information used here
 * 15) Disable the 'DNS Server Auto Obtain' option
 * 16) Click the OK button at the bottom of the screen

Verify System Settings

 * 1) Go to the System Settings tab
 * 2) Set the following information
 * 3) Administrator Registration: copier@abcoe.com
 * 4) Input Machine Address: copier@abcoe.com
 * 5) Click the OK button at the bottom of the page

Test it!

 * 1) You will have to log out of the web interface in order to see this.
 * 2) If the customer has to go to another room or put the phone down see Job Status
 * 3) Before closing the remote connection remember to close any windows or programs you may have opened!