Printer Not Connected to Network


 * 1) Call the customer & Connect- This is something that will be time consuming not by very much, but you will need to connect to the customers computer anyways
 * 2) Open Devices & Printers - Or equivalent. You need to get to their printer list
 * 3) Get the IP Address
 * 4) Right click the Device and click Printer Properties - Sometimes it will be labeled 'Properties', but if both of these are on here, go to Printer Properties first
 * 5) Click 'Ports'
 * 6) Scroll to the Connected Devices IP Address
 * 7) Check connectivity
 * 8) Browse to that IP address
 * 9) Open up an internet browser on the customers desktop and put in the IP address in the URL bar
 * 10) If the page opens up to the log in screen you should log in as administrator and make sure the connection is fully open to you
 * 11) Remember to log out after you have checked this otherwise no one will be able to use the device!
 * 12) Clear the print queue and check the Online status
 * 13) Go back to Printers & Devices
 * 14) Right click the device, click 'See what's Printing'
 * 15) Click the 'Printer' option from the menu bar at the top
 * 16) Click 'Cancel All Documents'
 * 17) Look at the title bar - the thing that says the printer name
 * 18) If you see nothing about Offline, then this more than likely means that it's online
 * 19) If you see something about Offline, then in the Printer menu, you will see an entry with a check mark next to it saying it's in offline mode.
 * 20) Click that entry to put it back in online mode
 * 21) Have the customer send a test page - usually just a page from word that says test, or even the document they were wanting to print.
 * 22) If it does print properly this has fixed the issue
 * 23) If it doesn't print properly or at all keep going down the list
 * 24) On the customers desktop, open up the command prompt
 * 25) Start button
 * 26) Type in cmd
 * 27) Some newer OS have this labeled differently so if you don't find it try typing out command prompt
 * 28) Type the below command exactly
 * 29) services.msc
 * 30) That will bring up a new window where you will scroll to the entry labeled 'Print Spooler'
 * 31) Right click that entry and click 'Restart' - this just restarts the printer functions without having to restart the machine
 * 32) If you've left the Devices & Printers window open, there will be an indication in there when the machine is ready again - some of them are just greyed out, may have a green check mark, what ever the indication, the icon should look different than it does when it's working properly
 * 33) Once the device is online, have the customer send a test page
 * 34) If these steps did not work Power Cycle the device - turn the machine off, wait, then back on again
 * 35) It helps if you open a webpage and search for a picture of the device and locate the power button. This will cut down on down time during the call!